what we do

Provide you with tools and strategies to prevent or heal burnout, improve workplace wellness and life-work balance.
Teach you how to recognize and shift any dysregulation-driven behaviors (either from patients or co-workers) in order to create positive and productive interactions
Show you how to attract, connect with, retain, and engage great team members
Help you to identify high touch patients and activated co-workers before a rupture negatively impacts the treatment or team relationship

why we

do it

In a phrase... dysregulated autonomic nervous systems. An anctivated Flight/Fight will impact treatment relationships.
Mammals, in particular humans, are wired to connect. However, when nervous systems are expressing in non-ideal ways, then the connections can also less than ideal, even destructive.
The 10th cranial or vagus nerve
is an internal information super highway that we can harness to help us identify and prevent potentially problematic exchanges
between dysregulated nervous systems.
Anxious patients, stressed out team members, and overwhelmed dental practice leaders (humans) all have unique expressions of those systems and have individual requirements for psychological safety in any relationship.

The Problem:

Problem Expression #1

Burnout and Exhaustion

If you’re a woman working in dentistry — assistant, hygienist, front office, or dentist — the mental, emotional, and physical load is real.

We’re expected to be clinical experts, scheduling wizards, emotional support humans, and productivity machines… all while smiling behind a mask and not skipping a beat.

But underneath it all?
You might be feeling:

Exhausted the moment you wake up
Snappy with your team or your family (and guilty about it)
Dreading work even when you love your patients
Foggy, anxious, or just not yourself

Sound familiar? Yeah. Same here.

The truth is, burnout in dental offices is so common it’s almost considered normal. But that doesn’t mean it’s okay.

When roughly 40% of dentists, 94% of dental assistants, 98% of hygienists, and nearly every front office coordinator and team member is female — and according a 2025 dental workforce survey, the majority of us are over 45 and in perimenopause or menopause — the stress hits differently.

Hormonal shifts, disrupted sleep, physical pain, emotional overwhelm... they amplify everything.

Our bodies hurt, we're tired, you have no energy for your family or social groups. We give so much. But when was the last time someone asked how you’re doing and really meant it?

Problem Expression #2

Broken Team Culture

Let’s Talk About

Broken Team Culture in Dentistry

You can feel it the moment you walk through the door:
The tension. The unspoken resentment. The passive-aggressive energy. The exhaustion behind forced smiles.

Team culture in many dental practices is quietly breaking down. And let's be honest. It's not because people don’t care. It’s because the system is strained, and the cracks are showing.

Here’s what we’re really seeing in practices everywhere:

High turnover and short staffing: Constant onboarding, no time for training, and burned-out team members picking up the slack.
Unspoken competition or resentment: Over who works harder, who gets breaks, who’s "the favorite.”
Toxic leadership dynamics: Micromanagement, unclear expectations, or unchecked favoritism.
No room for vulnerability or emotional honesty: Everyone wears the “I’m fine” mask, even when they’re falling apart inside.
Poor communication loops: Things get said in frustration, never directly resolved, and slowly fester.
Unrealistic expectations: Back-to-back scheduling, high productivity pressure, and minimal recognition.
No psychological safety: Team members fear speaking up, offering feedback, or asking for help.
Disconnection and isolation: Front office and back office operate in silos, creating an “us vs. them” energy.

The end result?
Burnout spreads silently. And no one feels truly seen.

But here’s the good news: broken culture isn’t permanent.
We can name what’s not working and start creating something healthier.
One journal entry, boundary, breath, or brave conversation at a time.

Problem Expression #3

Badly Behaving Patients

You hate your patients and your patients hate you. Okay, well not really. We hate what their nervous systems do when we interact with one another. For example, Dental anxiety affects some 6 in 10 adults. So more than half of the grown ups see have some level of anxiety around sitting in a dental professional's chair (Dental Market Research Study 2018). Nearly 1/5 of adults are moderately to severely anxious at their dental appointments (JDH 2017)

So, by the time they hit the office door they might be wrecked and unconsciously they will take their distress out on you or your team.

Here is how they can show up (or not)

Restlessness & Fidgeting: Constant shifting, tapping, or even rushing speech.
Avoidance or Resistance: Difficulty making eye contact, refusing to sit in the chair, or canceling appointments repeatedly.
Physical Stress Signs: Clammy hands, flushed face, shallow breathing, or a racing heart.
Emotional Outbursts: Crying, irritability, anger, or abrupt rudeness.
No‑Shows & Cancellations: Skipping or rescheduling visits to avoid activation

Post-pandemic things have gotten worse. Patients are returning to us after longer breaks, in worse shape, and with fewer internal resources to cope with their fears.

One major source of dysregulation in your patients' history may be their history of trauma. It may be from childhood trauma, health/dental treatment trauma, or current experience of traumatic life events. Whatever the source, the signs and symptoms are really obvious if you know what to look for.

Interestingly enough 6 in 10 adults have been impacted by childhood trauma and in 1/5 of cases it is severe enough to damage their physical health. (CDC, 1998). I don't think this is a coincidence.

The Solution:

The solution is the same for all of the foregoing - trauma informed and trauma responsive patient care delivery and human resource practices. "What even is that?" I hear you ask. It means that we deliver care and build human resource practices that acknowledge the presence and impact of trauma in our patients, our team members, and ourselves. It implements that awareness in policies, practices, and procedures in order to

respond to trauma, actively resist re-traumatization, and build resilience.

That is a mouthful, but you'll get by with some help from your dental health and

workplace wellness BFF, me, Yvonne Posey.

I've been at this for 30+ years and I want to help you leverage my trauma informed care training and

40,000+ hours of implementation experience.

These efforts have changed patient and practice experiences in nothing less than than transformational ways.

how we

do it

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what people are saying about it

Here is what others are saying about Yvonne and the CC Resolution Programs...

-study club

attendee

Engaging AND Practical

Yvonne is a a great speaker! She's very interesting, enthusiastic and engaging.

-Webinar Attendee

Really relevant and interesting!

She brought the topic to life and gave us information we can use in the clinic tomorrow!

-Webinar Attendee

Really relevant and interesting!

She brought the topic to life and gave us information we can use in the clinic tomorrow!

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